Papa John's Pizza

Privacy Policy

Effective Date 22 March 2021 (last updated 22 March 2021 )

The contents of this website (and app) belong to Tianle Food Global Co.,Ltd, the Papa John's franchise owner in Cambodia (“We” or “Us”), a Cambodian Limited Company whose registered office is at 2nd Floor of K Residence No 79-83, St. 388, Tuol Svay, Prey, Chamkar Mon District, Phnom Penh City, Cambodia, Company registration: 00052566.

Papa John’s is committed to complying with the highest possible data protection regulations. If you have any questions or comments about this Privacy Policy, they can be directed to cambodia@papajohns.com or in writing to the address supplied at the bottom of this page.

This Privacy Policy applies to the sites and apps where it appears, and any location or interaction where we collect personal information from you.

This Policy describes how we treat personal information. This includes [insert domain name]. It also applies to our mobile sites and apps, all ordering channels, our social media pages, and your interactions with us offline, including information we obtain through phone or in-person orders. It also describes your choices regarding how we use and disclose your information. By interacting with us on our sites, platforms and locations, you agree to the terms in this Policy.

This Privacy Policy does not apply to the third-party online/mobile store from which you install the application or make payments, including any in-game virtual items, which may also collect and use data about you. We are not responsible for any of the data collected by any such third party.

We Collect Information From and About You

We collect contact and profile information.

For example, we might collect your name, address, profile preferences and favourites if you register on our site. We might also collect your phone number or email address.

We collect login credentials.

For example, we will collect passwords and other information for user authentication and account login.

We collect transaction data.

For example, we may collect items purchased, amount purchased, transaction date/time and whether you used a discount or promo code when making in-store or online purchases.

We collect payment information.

For example, we collect your credit/debit card number, expiration date and security code if you make a purchase.

We collect information you submit or post.

For example, we may collect the information you post in a public space on our site. We also collect information when you contact us or complete a survey.

We collect information about your device's location.

For example, we may approximate your location based on your IP address. We may also collect location data through GPS or other similar methods.

We collect information about your interactions and use of our website and mobile applications.

For example, we may collect the date/time you access our website or mobile applications, the pages you access and the web site you came from or visit when you leave. We may also collect information about your interactions with our emails and advertisements.

We collect information about the connectivity and configuration of your device.

For example, we may collect data about the type of device you use, the operating system and browser you use, your internet service provider, your device's regional and language settings, and other similar information. We may also collect your IP address or other device identifiers.

We collect information from franchisees and other business partners.

For example, we may collect information about you from our franchisees, affiliates and other business partners to provide you services, sell or distribute our products, communicate with you or provide you advertisements or other personalized content. We may also collect information from data sellers to enhance or supplement your customer information.

We collect information from social media platforms.

For example, when you “Like/Follow” us or share our content on social media platforms, we may collect information about your social media profile. The information we collect is dependent upon your privacy settings with the social network.

We Use Information as Disclosed and Described Here

We use information to deliver our products and services to you .

We may use your information to complete your order, process your payments and deliver your orders to you. We may also use your information to verify your identity, maintain your account, personalize your experience and facilitate our loyalty program.

We use information to respond to your requests or questions.

For example, we might use your information to provide customer service and respond to your customer feedback. We may use your information to contact you about your orders or rewards.

We use information to improve our products and services.

We may use your information to make our website and products better. We might use your information to debug and repair system errors. We may use your information to customize your experience with us.

We use information for security purposes.

We may use information to protect our company, our customers, and our websites from malicious or fraudulent activity and prosecute those responsible.

We use information for marketing purposes.

For example, we might provide you with information about new products, restaurants in your area, and special offers. We might also use your information to serve you ads about products and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. We may also use push notifications on our mobile apps.

We use information to communicate with you about your account or our relationship.

We may contact you about your account or feedback, including transaction confirmations, technical notices and security alerts. We might also contact you about this Policy or our website Terms of Use.

We use information to comply with legal requirements and obligations, or as otherwise permitted by law or as we may notify you.

We collect information in different ways

We collect information directly from you.

For example, if you register with us, sign up for our emails, enter a promotion or participate in a survey. We also collect information if you contact us. We collect information if you submit orders through our websites or mobile apps.

We collect information from you passively.

We use tracking tools like browser cookies and web beacons. To learn more about these tools and how you can control them, click here. We collect information about users over time when you use this website. We may have third parties collect personal information this way. We also collect information from our mobile apps.

We get information about you from third parties.

For example, our business partners may give us information about you. Social media platforms may also give us information about you.

We combine information.

For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.

We May Share Information With Others

We will share information with our franchisees and affiliates.

For example, we share information with our franchisees and affiliates to complete your orders and process your payments. We may also share information with our franchisees to provide local offers and promotions that might interest you.

We will share information with others who perform services on our behalf.

For example, we share information with vendors who provide mailing or email services, tax and accounting services, product fulfilment, delivery services, payments processing, data enhancement services, fraud prevention, maintaining and operating our web site and applications, data analytic services, and other business purposes. We may also share information with marketing partners who help facilitate online advertising. We may also engage vendors or service providers to collect information on our behalf.

We will share information with our promotional partners.

For example, we will share information with third parties who co-sponsor a promotion. These partners may send you information about events and products by mail or email.

We will share information if we think we have to in order to comply with the law or to protect ourselves.

For example, we will share information to respond to a court order or subpoena. We may share it if a government agency, investigatory body, or law enforcement requests it. We might share information when we are enforcing our Terms of Service or protecting the security or integrity of our Systems or investigating potential fraud.

We may share information with any successor to all or part of our business.

For example, if part of our business was sold, we may give our customer list as part of that transaction.

We may share information for other reasons we may describe to you.

You Have Certain Choices and Rights About How We Use Your Information

Papa John's And Your Personal Data

Papa John undertakes to:

  • treat your personal data as strictly confidential;

  • take appropriate measures to ensure that your personal data is kept secure and is protected against any unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

  • provide you with access to your personal data to view and/or update your personal details, should the need arise;

  • promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal data; and

  • upon your written request, return promptly or destroy any and all of your personal data in our possession or control.

You may also seek other legal remedies under the Cambodian law.

Your Rights And Your Personal Data

You have:

  • The right to access: you have the right to access the personal data collected and stored by Papa John and the right to request Papa John for copies our your personal data.

  • The right to rectification: you have the right to request that Papa John correct any information you believe is inaccurate. You also have the right to request Papa John to complete information you believe is incomplete.

  • The right to erasure: you have the right to request that Papa John erase your personal data where it is no longer necessary for Papa John to retain such data.

  • The right to withdraw your consent to the processing at any time.

  • The right to restrict processing: you have the right to request that Papa John restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: you have the right to object to Papa John’s processing of your personal data, under certain conditions.

  • The right to data portability: you have the right to request that Papa John transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have [insert delay days/month], and Papa John's Cambodia offers you different ways:

  • You may contact our Data Protection Officer by writing to the following address and sending proof of your identity: DATA PRIVACY OFFICER Tianle Food Global Co.,Ltd, 2nd Floor of K Residence No 79-83, St. 388, Tuol Svay, Prey, Chamkar Mon District, Phnom Penh City, Cambodia or by sending an e-mail to: cambodia@papajohns.com

  • You may also access, change and remove your personal details by clicking on “My account” on our application; or

  • You may also decline to receive e-mails by clicking on ‘unsubscribe’ in any marketing e-mail you receiveYou can review and update your account information.

You can opt out of receiving our marketing emails and/or text messages.

To stop receiving our promotional emails or text messages, follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions..

You can control cookies and tracking tools.

For example, you can choose to switch off Cookies on your internet browser.

You can control tools on your mobile devices.

For example, you can turn off the GPS locator or push notifications on your phone. You may also control precise location tracking by adjusting your location services settings. We may continue to approximate your location based on your IP address.

These sites and apps are not intended for children.

Our sites and apps are meant for adults. We do not knowingly collect or solicit personal information from children under 18 without permission from a parent or guardian or in accordance with local laws. If you are a parent or legal guardian and think your child under 18 has given us information without your permission, you can email us and request that your child’s information be corrected or deleted. You can also write to us at the address listed at the end of this Policy. Please mark your inquiries "Customer Information Request."

We use standard security measures.

Security of your information is very important to us. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

Papa John's takes every precaution and uses reasonable measures to protect your personal data. Papa John's has the necessary technical and organizational measures in place to keep your personal data secure, and in particular, to prevent it from being disclosed to unauthorized third parties. Where personal information is entered on our website/application, it is protected through the use of encryption. Security of your information is very important to us and Papa John's is striving to protect to the best of its abilities your personal data. Nonetheless, please note that no data transmission over the internet or any wireless network can be guaranteed to be completely free from intrusion by others. As a result, while Papa John's employs reasonable and appropriate security measures to protect data, we cannot guarantee the security of information transmitted to and from the website/application and is not responsible for the actions of third parties that receive any such information.

We keep personal information as long as it is necessary or relevant for the practices described in this Policy.

We also keep information as otherwise required by law.

We store information both within and outside Cambodia.

Information we maintain may be stored both within and outside of Cambodia for the purposes mentioned in the paragraph “we use information as disclosed and described here”. If you live outside of Cambodia, you understand and agree that we may transfer your information to Cambodia. This site is subject to Cambodia laws, which may not afford the same level of protection as those in your country. Your use of our Web Site and Applications or provision of any information constitutes your consent to the transfer, processing, usage, sharing, and storage of your information in Cambodia and other jurisdictions as set forth in this Privacy Policy.

We may link to other sites or apps or have third party services on our platforms we don’t control.

If you click on a third-party link, you will be taken to platforms we do not control. This Policy does not apply to the privacy practices of those platforms. Read the other companies’ privacy policies carefully. We are not responsible for these third parties.

Our site may also serve third party content that contains their own cookies or tracking technologies. We do not control the use of those technologies.

Rights to amend this privacy policy

Papa John's reserves the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page periodically in order for you to stay notified of any changes. Your continued use of this application and acceptance of our services after any changes to this Privacy Policy constitutes your consent to any such changes; to the extent that such consent is not otherwise provided.

Feel Free to Contact Us If You Have More Questions

If you have any questions about this Policy or want to correct or update your information, please email us at cambodia@papajohns.com.

You can also write to us or call at:

Tianle Food Global Co.,Ltd

2nd Floor of K Residence No 79-83, St. 388, Tuol Svay

Prey, Chamkar Mon District, Phnom Penh City, Cambodia

Company registration: 00052566